Question 1

Where do you ship from?

Accepted Answer

We ship all of our products from Montreal, QC.

Question 2

Where do you ship to?

Accepted Answer

At the moment, we only ship to Canada and the United States. Worldwide shipping coming soon!

Question 3

When will my items be shipped?

Accepted Answer

Once your order is placed, please allow 3-5 business days for your order to be shipped. You will be provided with a tracking number once your order has been picked up by the carrier.

Question 4

Is local pickup an option?

Accepted Answer

If you are located in Montreal then yes it is an option but only for the products that have it listed on their product page. Pickup will be from downtown Montreal and will be ready next day. Just make sure to select the option at checkout and we will confirm with you via email.

Question 5

What payment methods do you accept?

Accepted Answer

We accept all major credit cards ( Mastercard, Visa, American Express, Paypal). Gem Jewelry is committed to maintaining the highest level of protection and security against fraud. We stay up to date with the latest security technologies to ensure that your credit card information is confidential and safe.

Question 6

Can I make changes to my order?

Accepted Answer

Once your order is processed, it is immediately sent to the creation process. If there are any mistakes with the personalization, you must contact us through email (gemjewelry3@outlook.com) within 24 hours of placing your order. This change request may not be guaranteed depending on the step the jewelry is within the creation process.

Question 7

What is your jewelry made of?

Accepted Answer

Our jewelry is made of stainless steel material. The metals are non-tarnish (will not turn your fingers green), and hypoallergenic (safe for sensitive skin). Very durable, you can wear it on a daily basis. We do recommend limiting the use of perfume and chemicals as it will decrease the lifespan. Stainless Steel jewelry can last up to 50 years with proper care.

Question 8

Issues with my delivery?

Accepted Answer

GEM JEWELRY is not responsible for items that are lost by the mail carrier or by any shipping service. If you think your package is lost or got stolen, please contact USPS as soon as possible. If your package is marked delivered, lost, delayed, or unscanned, refunds of any kind will not be issued.
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If your package is returned to us for any reason, you will be responsible for the shipping fee so the package can be sent again. Please check all addresses before submitting your order.

Question 9

Any other inquiries

Accepted Answer

If you have any problems/questions about your order please email us and we will always do our best to solve them in any way possible. Or if you have any other general questions, please email:
gemjewelry3@outlook.com
*If you've already placed an order please provide your order number in the email.

Free Shipping on Canadian Orders Over $75 | Handcrafted in Montreal | Non-Tarnish & Waterproof

Crystal Jewelry Crafted in Montreal
Designed With Intention, Worn With Confidence.

Frequently asked questions