The Insider
Frequently Asked Questions
FAQS
Here, you can find all the answers to popular inquiries about your beloved GEM Jewelry product! Please feel free to contact us for more inquiries.
Where do you ship from?
We ship all our products from Montreal, Quebec.
Where do you ship to?
We ship to Canada & USA at the moment. Worldwide Shipping coming soon!
What Payment Methods do you Accept?
We accept all major credit cards (Visa, Mastercard, American Express, PayPal)GEM JEWELRY is committed to maintaining the highest levels of security and protection against fraud. We stay up-to-date with the latest in security technologies to ensure that your credit card information, contact information, and shipping/billing information are confidential and safe.
Order Changes
Once your order is processed, it is immediately sent to the creation process. If there are any mistakes with the personalization you must contact us through email (gemjewelry3@outlook.com) within 24 hours of placing your order. This change request may not be guaranteed depending on the step the jewelry is within the creation process.
What is your jewelry made of?
Our jewelry is made of stainless steel material. The metals are non-tarnish (will not turn your fingers green), and hypoallergenic (safe for sensitive skin). Very durable, you can wear it on a daily basis. We do recommend limiting the use of perfume and chemicals as it will decrease the lifespan. Stainless Steel jewelry can last up to 50 years with proper care.
When will my item be shipped?
Once order is placed, please give 3-5 business days for your order to be shipped. You will be provided with a tracking number.
Delivery Issues
GEM JEWELRY is not responsible for items that are lost by the mail carrier or by any shipping service. If you feel your package is lost or got stolen, please contact USPS as soon as possible. If your package is marked delivered, lost, delayed, or unscanned, refunds of any kind will not be issued.
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If your package is returned to us for any reason, you will be responsible for the shipping fee so the package to be sent again. Please check all addresses before submitting your order.
Any other inquiries:
If you have any problems/questions about your order please email us and we will always do our best to solve them in any way possible. Or if you have any other general questions, please email:
*If you've already placed an order please provide your order number in the email.