FINAL SALE POLICY

Any products that qualify as final sale in this policy or identified as "final sale" may not be returned, exchanged, credited or otherwise.

All custom-made, personalized and discounted products are final sale. These products cannot be returned, exchanged, credited or otherwise.

Also, all products identified as "final sale" cannot be returned, exchanged, credited or otherwise. 

Any final sale products sent by mail will not be refunded. In addition, this product will not be returned to its sender. 

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RETURN & EXCHANGE POLICY

If you are not satisfied with a purchase or gift, if your product meets the conditions and the product is not among the exclusions, Gem Jewelry will gladly refund or exchange your purchase.

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Return and exchange conditions

• Delivery was made within the last 14 days 

• The product is in the same condition as when it was received

• The product is not worn, washed or damaged

• The product is in its original packaging with the price tags affixed

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Exclusions

• Earrings

• The selenite crystal

• Custom-made products

• Personalized products 

• Products sold at a discount

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REFUND POLICY

Returns are made for a value equal to the sale price of the returned or exchanged product, including applicable taxes. 

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RETURN OR EXCHANGE PROCEDURE

Write to: info@gemjewelry.ca

In this email, you will be asked to specify your order number and full name.

Following receipt of your returned product, there is a 7-12 days processing time in order to process the refund or exchange.

Delivery costs are the responsibility of the customer.